Generel functionality
Difference between log and transmission?
There is as such no difference in the data tracked in a data log and in a transmission.
However, data tracked in the transmission process will be available for online analysis immediately, while data tracked and stored in data logs will remain internally on the tracking device until the next transmission.
Logs are extremely useful if you want frequent data information without compromising the battery life of your device.
As default, devices can store up to 300 logs, all of which will be sent to servers in the first coming transmission.
How can I get in contact with the tracking device?
If you are near your device, you are able to place a magnet on the activation symbol until the device starts flashing red continuously. The device will send a transmission.
If the device is not accessible, it is not possible to get in contact with the device besides the transmission interval.
Alarms
How do I set up SMS alarms?
As default, alarms will be sent by e-mail and SMS.
If you are not receiving SMS alarms already, you will need to fill out you mobile number under your user account.
Go to My account and fill out “Phone number (without country code)”.
Who receives alerts?
When you activate an alert for a device, all users with access to that device will receive it.
Alerts are sent by email and SMS if the user has added a phone number; otherwise, they are sent by email only.
Hardware
How do I activate my device?
Place a magnet left of Activate with magnet on the label and hold it still until the LED flashes continuously.
The device is now active. It may take up to 15 minutes for new devices to stop blinking and for data to appear online.
You can also watch the video “How to activate Trusted devices” on the Trusted Monitor support page.
How to check if my device reports to the server?
When you have activated the device with a magnet and it has stopped blinking, it is active and reporting to the server.
Login to Trusted Monitor to confirm. The device will now be visible on the map.
The tracker will report to the server again after 24 hours.
My device is blinking/has stopped blinking
In normal operation, the LED light on your device will only blink under the following circumstances:
When applying a magnet.
The LED will blink continuously when a magnet is placed on “Activate with magnet” on the tracker. This either activates the tracker or forces an unscheduled transmission. When it stops, the process is finished.
Note 1: If the LED only blinks once very briefly. You will need to apply the magnet once more, and hold it in the right place on the tracker until it keeps blinking continuously.
Note 2: If the LED only blinks once, but the blink is much longer, the tracker is currently busy with internal processes (sending a transmission or storing a log). Wait 5 minutes and repeat.
Best way to mount the device?
We recommend using Trusted magnet kits for mounting.
For step-by-step instructions, see the video “How to use magnet kits from Trusted.”
Account and user settings
How to add a user in Trusted Monitor?
You need to be an superuser. Click your username in the top right corner, select “Manage users” then go to “Invitations” and click “Invite.”
Enter the new user’s email, choose their role (superuser or user), and click “Send invitation mail”. The user will receive an email with login details.
How do I delete a user?
You need to be an superuser. Click your username in the top right corner, select “Manage users”.
Hover your mouse over the user you want to delete from the user list, then click “Delete” and then “Confirm”. The user is now deleted.