4 steps for new users to get started

Visit trustedglobal.com and click Log in to access the Trusted Data Portal and manage your device(s). You can also access the portal via client.trusted.dk.

New users receive login information in an automated e-mail from Trusted A/S. If you have not received an e-mail, please check your spam or contact your Trusted supplier.

Upon your first login, you must accept the Trusted Data Processing Agreement. Hereafter you will be directed to a map of your devices.

A pop-up will invite you to keep connected with your Trusted data tracking solution by accepting communication about updates and news from Trusted A/S.

Navigate within the Trusted Data Portal by clicking items in the top menu.

To access your device(s), click My devices in the top menu on the Trusted Data Portal.

Your device(s) may be organized in subgroups as default. Orange tiles without icons represent subgroups, black tiles represent devices.

Navigate to the device you want to configure and click Edit. All changes are saved instantly.

The new configurations will be downloaded onto the device at the time of its next scheduled or triggered transmission.

Quick intro to transmission schedule

A Transmission is when your device communicates with the Trusted Data Portal.

It will upload its data to the Trusted Data Portal and download any new settings you have configured since its last transmission.

Choose a Standard transmission schedule from the dropdown menu or set up a Fixed time of day based on a specific time of day and day of the week.

Important to keep in mind

While it is tempting to set up frequent transmissions, the fewer transmissions your device sends, the longer the battery will last.

If you need your device to notify you right away about certain events (impacts, movement, etc.), you can turn on a Trigger to send a transmission outside the schedule when these events occur.

Learn more about Transmission schedules here.

Quick intro to Triggers: Log or Transmission

A Trigger activates the individual sensors in your device. It tells the device to detect and record all instances of any input to this sensor under the circumstances you specify. To turn on, choose either Log or Transmission.

When set to Log, your device will record and store the sensor data internally and send it at the next scheduled transmission. Log is sufficient in most use cases and recommended because it is most energy-effective.

When set to Transmission, data will be sent immediately when detected. Use Transmission if you want data from any specific event immediately. To be notified with an alarm, scroll to Alarms to activate for each Trigger.

Motion: When turned on, your device will now record all instances of any movement of any kind. It will also record when movement has stopped. In the dropdown menu, you can select the interval of when you want the sensor to trigger a new LOG or TRANSMISSION if movement is still ongoing.

Tilt: Turn on and determine Tilt angle. Your device will now record all instances of Tilt above this angle.

Shock: Turn on and determine a Trigger level based on g force. Your device will now record all impacts above this g force level.

Temperature: Turn on to activate and determine Temperature below and/or Temperature above levels. Your device will now record all instances of levels below or above the degree(s) specified in the box(es).

Learn more about Triggers here.

Quick intro to Groups and additional users

We recommend that you organize your devices into subgroups when relevant. Click My devices in the top menu and click the tile Add Group to start.

To place a device into a subgroup, go back to Edit and scroll to Device. Find and select your subgroups in the dropdown Group. Changes are live immediately.

You can invite as many colleagues or employees as you need to the Trusted Data Portal to manage your devices.

Click Users in the top menu and then click New user in the top left corner to start. Specify the User group. The new user will only be able to access the devices in the specified group and its subgroups.

Tip: You can set up alarms for other users or even for external e-mail addresses and phone numbers. Go back to Edit and scroll to Alarms and External alarm administration.

Learn more on user administration here.

Multi edit

Most of the settings above can be made to entire groups or subgroups of devices at once. Click My devices in the top menu and navigate to a (sub)group of devices. Click the large tile to see a list of devices. Select and click edit at the bottom.

Choose from the dropdown menu Select setting. Configure and click Submit changes to save.

Get an introduction to multi-edit here.

While we recommend setting up a configuration of your device before activation, it is absolutely essential that the device is activated before it is put into use. 

This is done with a standard magnet and the device in hand. Place a magnet left of Activate with magnet on the label and hold it still until the LED flashes continuously.

The device is now active. It may take up to 15 minutes for new devices to stop blinking and for data to appear online.

Read more on hardware activation here. 

Mount the device away from potential hazards and in a discreet place to avoid attracting attention.

Aim to secure optimal conditions for connectivity of GSM and GPS signals whenever possible.

Read more on mounting your tracking devices here or bring our installation guide with you in the field. You can find it by going to Product information on the Trusted Data Portal.